Pricing your rental correctly is one of the most important decisions we make together. At First, we take a strategic, data-informed approach—combining real-time market analysis with localized experience. We review comparable listings, analyze demand trends, factor in property condition and amenities, and consider the broader leasing landscape in your area. We also leverage internal performance data, listing activity, and application rates to determine how your property is positioned—and how to keep it competitive without sacrificing long-term value. While you’ll always have the final say, we provide clear recommendations designed to optimize both occupancy and return.

We keep a small reserve in your property account to ensure uninterrupted service—especially in situations where a unit is vacant or rent is delayed. This allows us to pay vendors promptly, avoid late fees, and maintain strong relationships with service providers. If a repair exceeds $500 and isn’t an emergency, we’ll always contact you for approval before moving forward.

We handle tenant screening with the utmost care—thorough background checks, income verification, and rental history are standard. Our clients choose to trust our process, knowing that we set high standards from the start. If you have specific criteria you’d like us to consider, we’re happy to discuss that with you during the onboarding process as long as it aligns with all fair housing and local laws.

Yes—if you have a preferred vendor you’d like us to use for your property, we can include them in your file. They’ll need to be licensed and capable of responding in a timely, professional manner. Just let us know in writing, and we’ll make sure any future work orders are routed accordingly.

Your owner portal gives you 24/7 access to everything you need—monthly statements, financial reports, maintenance updates, tax documents, and more. One of the most helpful tools is the Rental Owner Statement, which shows a detailed breakdown of income and expenses. Simply log in, select the date range you’d like to review, and you’ll have a clear, organized snapshot of your property’s performance.

If rent hasn’t been paid by the tenant, there may be no funds available for disbursement. We follow a consistent rent collection process and take action quickly if payments are missed. This includes sending notices, applying late fees as outlined in the lease, and initiating legal action when necessary. We’ll always keep you informed.

If you’re considering selling, we’re here to guide you through the process strategically and smoothly. You don’t need to end your management agreement to list your property—in fact, many of our clients sell with tenants in place, preserving rental income during the transition. We work closely with a network of investor-buyers who are actively seeking well-managed rental properties, and we can connect you with trusted real estate agents experienced in investment sales. If the buyer plans to occupy the home, we’ll ensure the proper legal notices and timelines are followed to remain in compliance with Utah landlord-tenant law. Our role is to coordinate communication between you, your realtor, and your tenant, while helping maintain a positive experience for all involved. Whether your buyer continues with First or not, our priority is to protect your interests, reduce friction, and deliver a smooth handoff.

Yes. As soon as a new lease is signed, we’ll send you a notification. The lease documents will also be available in your owner portal for review at any time.

Rent is typically due on the first of each month. Once it’s received and cleared, we pay any outstanding expenses and disburse remaining funds to you—minus the property reserve. You’ll receive a detailed statement each month so you know exactly what’s coming in and going out.

When a maintenance request comes in, our team evaluates the issue carefully before dispatching a vendor. We aim to respond quickly—but also responsibly—to ensure the right level of service. For repairs over $500 (unless it’s an emergency), we’ll contact you for approval first. Annual inspections and preventative maintenance are part of our process to reduce surprises and protect your property long-term.