Renting, Without the Runaround
At First, we want our tenants to feel at home. From the day you apply to the day you move out, our goal is to make the process clear, respectful, and responsive with easy applications and clear communication for a smooth rental experience every step of the way.
Your understanding, first
The tenant and property manager relationship tends to be filled with misunderstandings, miscommunication, and misconceptions.
Let’s not have it be that way with us.
What we do
Respond to maintenance requests promptly and professionally
Coordinate repairs with licensed, trusted vendors
Handle emergency maintenance 24/7 (no heat, major leaks, safety issues)
Provide a secure online portal for rent payments and maintenance requests
Conduct regular property inspections to keep your home well-maintained
Communicate clearly about lease terms, policies, and expectations
Treat you with respect and professionalism in every interaction
Enforce lease terms fairly and consistently
Process applications and handle move-ins/move-outs efficiently
Maintain the property's essential systems and structural integrity
What we don’t do
Make repairs that are tenant responsibility per the lease (lightbulbs, HVAC filters, batteries, etc.)
Waive late fees or bend lease terms without owner approval
Allow unauthorized occupants, pets, or lease violations
Enter your home without proper notice (except emergencies)
Provide legal or financial advice
Make cosmetic upgrades or changes based on tenant preference
Accept partial rent payments without prior arrangement
Ignore lease violations or property damage
Handle issues outside our scope of property management responsibilities
Our Lease Policies
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Only the individuals listed on the lease agreement (18 years or older) are authorized to occupy the property as residents. Our internal policy is that a lease cannot have more than 3 unrelated adults. The property is for use as a private residence only. Guests may stay up to 10 days without written consent from the manager. If guests stay longer than 10 days without approval, we may terminate the lease or increase rent by up to $200 per month for each additional occupant. If you need to replace or add a tenant during the lease term, a $250 Tenant Replacement/Add Fee applies, and the new tenant must go through the same application and screening process.
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Your security deposit secures your performance under the lease and protects against property damage. The deposit amount is specified in your lease agreement. You cannot apply your security deposit toward rent payments. We may use deposit funds to cover unpaid legal obligations per the lease and require you to replenish the amount.
Your deposit will be refunded in full if:
You complete the full lease term without default
You provide required written notice before vacating (30 days for month-to-month or end of lease term)
All rent and fees are paid in full
The property is thoroughly cleaned upon move out
No damage beyond normal wear and tear exists
All keys, passes, and access devices are returned
Within 30 days after the lease termination date, we'll either refund your deposit or provide a written explanation of why full or partial funds are being withheld. If we contract with vendors for repairs or cleaning, an $85 administrative fee applies for each contractor required. If charges exceed your deposit, you agree to pay the difference upon demand.
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We offer an optional Credit Fee as an alternative or supplement to traditional security deposits when a tenant’s credit score would impact their ability to rent. The Credit Fee amount is specified in a separate addendum and must be paid prior to move-in.
How it works:
The Credit Fee is held for the term of the lease
If rent is not paid on time, the Credit Fee may be applied toward the balance due
If used to cover late rent, you must reimburse the full Credit Fee within 15 days AND pay a $50 per-use fee
Upon lease expiration, the balance of the Credit Fee is refunded to you
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No pets or animals of any kind are allowed on the property without prior written consent from the manager, even temporarily. This includes animals brought by guests. Violations result in a $10 per day charge plus actual damages, and we may terminate the lease.
If approved, a Pet & Animal Addendum is required and includes:
Authorization: Only specifically listed animals are permitted, no additional or substitute animals allowed
Pet Deposit: An additional security deposit is required (amount specified in addendum per animal, with a maximum number of animals allowed)
Control & Removal: Animals must be secured, leashed, and under tenant control at all times. We may require immediate removal if animals become a nuisance
Liability: You are fully responsible for any damages or injuries caused by your animal(s)
Licensing: You must maintain current municipal licenses for all animals
Restrictions: Animals may be restricted to certain areas of the property
Waste Removal: Animal waste must be cleaned regularly and not allowed to accumulate
Equipment like dog runs or kennels requires prior approval, and you're responsible for repairing any damage from installation or use.
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Rent is due on or before the 1st day of each month. We must be in actual receipt of payment to comply with the lease. Cash and credit cards are not acceptable payment methods.
Late payment penalties:
Rent received after the 1st is considered late
If not paid within 4 days: 10% late fee of current monthly rent
After 4 days: Additional $10 per day
Postdated checks are considered promises to pay and are subject to the same late fees based on the check date
Returned payments:
$40 NSF (insufficient funds) fee applies
All future payments must be in certified funds (no cash)
$100 fee for any 3-day notice served
Payments are applied first to late fees and additional charges, then to rent
Utility balances (if applicable) are paid before rent
If rent is unpaid for 15+ days with no notice of absence and no evidence of occupancy, the property may be deemed abandoned.
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You're responsible for maintaining the property in a clean, safe, and sanitary condition and returning it in identical condition to move-in (except normal wear and tear).
Required tenant maintenance includes:
HVAC filters: Replace every 3 months (failure to do so makes you liable for heating/cooling system repairs)
Winterization: Remove exterior hoses during cold weather and maintain interior temperature to prevent freezing pipes
Minor repairs: Repairs under $85 in materials cost are your responsibility
Lawn care: Watering, mowing, weeding, and garden maintenance (unless otherwise specified)
Snow removal: Clear walkways within 12 hours of snowfall
Plumbing stoppages: You're responsible for cleaning/repairing any stoppages during your occupancy
Garbage disposal: Damage from bones, grease, pits, or utensils is your responsibility
Weather damage: Damage from rain, wind, or hail caused by open windows/doors, overflow, or tenant negligence
Cleanliness: Keep property clean to prevent pest infestations (you're liable for pest control if caused by cleanliness issues)
Professional carpet cleaning: You must have all carpets professionally cleaned by a commercial company upon move-out and provide the receipt within 7 days of vacating.
If we arrange for maintenance or services you're responsible for, you'll pay the cost plus a 25% administrative fee.
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Non-emergency repairs: You must promptly report any damage or malfunction through a written report in your tenant portal or by email. Damage from unreported malfunctions may be charged to you if deemed negligent.
How to submit requests:
Through your tenant portal at firstpmutah.com, OR
Email info@firstpmutah.com
Written documentation is required for all non-emergency requests. We'll act with reasonable diligence to make repairs. Rent does not abate during the repair period, and you cannot withhold rent while repairs are being made.
Emergency repairs: An emergency is a situation where the property becomes uninhabitable or immediate action is needed to prevent further damage.
How to report emergencies:
Call our office immediately: (801) 256-1100
After hours: Call the same number—(801) 256-1100
For health/safety emergencies requiring immediate assistance: Dial 911
If a repair called in after hours is determined not to be an emergency, you're responsible for the full cost of the repair.
We may refuse to repair conditions caused by your misuse or inappropriate use of the property. If the property becomes unfit for occupancy, we may refuse to correct the condition and terminate the lease, with rent prorated and deposits refunded after lawful deductions.
Resources for tenants
Understanding the Role of a Property Manager
Coming soon
We believe in a better way to manage.
High tenant standards
We screen carefully and hold everyone to the same standard. Our thorough process—including credit, criminal, and rental history checks—means every tenant meets established criteria. We expect responsibility and reliability, and we apply those expectations consistently across every property we manage from the first lease to the ninth renewal.
Digital-first management
Everything runs through our online portal. Pay rent, submit maintenance requests, access your lease documents, and communicate with us from any device. This is how we operate efficiently, documented, and accessible. We recommend learning the system early and using it consistently for the best tenant experience.
By the book processes
You deserve clear expectations and fair treatment. We follow Utah landlord-tenant law without exception. Lease terms are enforced as written, notices are given as required, and policies apply equally to everyone. If it's in the lease or required by law, we do it. No exceptions, no shortcuts, no confusion about where we stand.