Renting, Without the Runaround

At First, we want our tenants to feel at home. From the day you apply to the day you move out, our goal is to make the process clear, respectful, and responsive with easy applications and clear communication for a smooth rental experience every step of the way.

Your understanding, first

The tenant and property manager relationship tends to be filled with misunderstandings, miscommunication, and misconceptions.

Let’s not have it be that way with us.

What we do

  • Respond to maintenance requests promptly and professionally

  • Coordinate repairs with licensed, trusted vendors

  • Handle emergency maintenance 24/7 (no heat, major leaks, safety issues)

  • Provide a secure online portal for rent payments and maintenance requests

  • Conduct regular property inspections to keep your home well-maintained

  • Communicate clearly about lease terms, policies, and expectations

  • Treat you with respect and professionalism in every interaction

  • Enforce lease terms fairly and consistently

  • Process applications and handle move-ins/move-outs efficiently

  • Maintain the property's essential systems and structural integrity

What we don’t do

  • Make repairs that are tenant responsibility per the lease (lightbulbs, HVAC filters, batteries, etc.)

  • Waive late fees or bend lease terms without owner approval

  • Allow unauthorized occupants, pets, or lease violations

  • Enter your home without proper notice (except emergencies)

  • Provide legal or financial advice

  • Make cosmetic upgrades or changes based on tenant preference

  • Accept partial rent payments without prior arrangement

  • Ignore lease violations or property damage

  • Handle issues outside our scope of property management responsibilities

Our Lease Policies

  • Only the individuals listed on the lease agreement (18 years or older) are authorized to occupy the property as residents. Our internal policy is that a lease cannot have more than 3 unrelated adults. The property is for use as a private residence only. Guests may stay up to 10 days without written consent from the manager. If guests stay longer than 10 days without approval, we may terminate the lease or increase rent by up to $200 per month for each additional occupant. If you need to replace or add a tenant during the lease term, a $250 Tenant Replacement/Add Fee applies, and the new tenant must go through the same application and screening process.

  • Your security deposit secures your performance under the lease and protects against property damage. The deposit amount is specified in your lease agreement. You cannot apply your security deposit toward rent payments. We may use deposit funds to cover unpaid legal obligations per the lease and require you to replenish the amount.

    Your deposit will be refunded in full if:

    • You complete the full lease term without default

    • You provide required written notice before vacating (30 days for month-to-month or end of lease term)

    • All rent and fees are paid in full

    • The property is thoroughly cleaned upon move out

    • No damage beyond normal wear and tear exists

    • All keys, passes, and access devices are returned

    Within 30 days after the lease termination date, we'll either refund your deposit or provide a written explanation of why full or partial funds are being withheld. If we contract with vendors for repairs or cleaning, an $85 administrative fee applies for each contractor required. If charges exceed your deposit, you agree to pay the difference upon demand.

  • We offer an optional Credit Fee as an alternative or supplement to traditional security deposits when a tenant’s credit score would impact their ability to rent. The Credit Fee amount is specified in a separate addendum and must be paid prior to move-in.

    How it works:

    • The Credit Fee is held for the term of the lease

    • If rent is not paid on time, the Credit Fee may be applied toward the balance due

    • If used to cover late rent, you must reimburse the full Credit Fee within 15 days AND pay a $50 per-use fee

    • Upon lease expiration, the balance of the Credit Fee is refunded to you

  • No pets or animals of any kind are allowed on the property without prior written consent from the manager, even temporarily. This includes animals brought by guests. Violations result in a $10 per day charge plus actual damages, and we may terminate the lease.

    If approved, a Pet & Animal Addendum is required and includes:

    • Authorization: Only specifically listed animals are permitted, no additional or substitute animals allowed

    • Pet Deposit: An additional security deposit is required (amount specified in addendum per animal, with a maximum number of animals allowed)

    • Control & Removal: Animals must be secured, leashed, and under tenant control at all times. We may require immediate removal if animals become a nuisance

    • Liability: You are fully responsible for any damages or injuries caused by your animal(s)

    • Licensing: You must maintain current municipal licenses for all animals

    • Restrictions: Animals may be restricted to certain areas of the property

    • Waste Removal: Animal waste must be cleaned regularly and not allowed to accumulate

    Equipment like dog runs or kennels requires prior approval, and you're responsible for repairing any damage from installation or use.

  • Rent is due on or before the 1st day of each month. We must be in actual receipt of payment to comply with the lease. Cash and credit cards are not acceptable payment methods.

    Late payment penalties:

    • Rent received after the 1st is considered late

    • If not paid within 4 days: 10% late fee of current monthly rent

    • After 4 days: Additional $10 per day

    • Postdated checks are considered promises to pay and are subject to the same late fees based on the check date

    Returned payments:

    • $40 NSF (insufficient funds) fee applies

    • All future payments must be in certified funds (no cash)

    • $100 fee for any 3-day notice served

    • Payments are applied first to late fees and additional charges, then to rent

    • Utility balances (if applicable) are paid before rent

    If rent is unpaid for 15+ days with no notice of absence and no evidence of occupancy, the property may be deemed abandoned.

  • You're responsible for maintaining the property in a clean, safe, and sanitary condition and returning it in identical condition to move-in (except normal wear and tear).

    Required tenant maintenance includes:

    • HVAC filters: Replace every 3 months (failure to do so makes you liable for heating/cooling system repairs)

    • Winterization: Remove exterior hoses during cold weather and maintain interior temperature to prevent freezing pipes

    • Minor repairs: Repairs under $85 in materials cost are your responsibility

    • Lawn care: Watering, mowing, weeding, and garden maintenance (unless otherwise specified)

    • Snow removal: Clear walkways within 12 hours of snowfall

    • Plumbing stoppages: You're responsible for cleaning/repairing any stoppages during your occupancy

    • Garbage disposal: Damage from bones, grease, pits, or utensils is your responsibility

    • Weather damage: Damage from rain, wind, or hail caused by open windows/doors, overflow, or tenant negligence

    • Cleanliness: Keep property clean to prevent pest infestations (you're liable for pest control if caused by cleanliness issues)

    • Professional carpet cleaning: You must have all carpets professionally cleaned by a commercial company upon move-out and provide the receipt within 7 days of vacating.

    If we arrange for maintenance or services you're responsible for, you'll pay the cost plus a 25% administrative fee.

  • Non-emergency repairs: You must promptly report any damage or malfunction through a written report in your tenant portal or by email. Damage from unreported malfunctions may be charged to you if deemed negligent.

    How to submit requests:

    1. Through your tenant portal at firstpmutah.com, OR

    2. Email info@firstpmutah.com

    Written documentation is required for all non-emergency requests. We'll act with reasonable diligence to make repairs. Rent does not abate during the repair period, and you cannot withhold rent while repairs are being made.

    Emergency repairs: An emergency is a situation where the property becomes uninhabitable or immediate action is needed to prevent further damage.

    How to report emergencies:

    • Call our office immediately: (801) 256-1100

    • After hours: Call the same number—(801) 256-1100

    • For health/safety emergencies requiring immediate assistance: Dial 911

    If a repair called in after hours is determined not to be an emergency, you're responsible for the full cost of the repair.

    We may refuse to repair conditions caused by your misuse or inappropriate use of the property. If the property becomes unfit for occupancy, we may refuse to correct the condition and terminate the lease, with rent prorated and deposits refunded after lawful deductions.

Resources for tenants

Understanding the Role of a Property Manager

Coming soon

We believe in a better way to manage.

High tenant standards

We screen carefully and hold everyone to the same standard. Our thorough process—including credit, criminal, and rental history checks—means every tenant meets established criteria. We expect responsibility and reliability, and we apply those expectations consistently across every property we manage from the first lease to the ninth renewal.

Digital-first management

Everything runs through our online portal. Pay rent, submit maintenance requests, access your lease documents, and communicate with us from any device. This is how we operate efficiently, documented, and accessible. We recommend learning the system early and using it consistently for the best tenant experience.

By the book processes

You deserve clear expectations and fair treatment. We follow Utah landlord-tenant law without exception. Lease terms are enforced as written, notices are given as required, and policies apply equally to everyone. If it's in the lease or required by law, we do it. No exceptions, no shortcuts, no confusion about where we stand.

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